Terms of Service

Effective Date / Last Updated: 19 May 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, platforms, AI tools, chatbot interfaces, SaaS products, online courses, consultancy services, digital products, subscriptions, downloadable materials, APIs, software, and related services provided by Qematt.

Qematt is the customer-facing brand operated by:

QEMAT ALTAMAYOZ STATISTICAL SERVICES CONSULTANCIES CO. L.L.C
Dubai, United Arab Emirates
Email: voc@qematt.com

In these Terms, “Qematt,” “we,” “us,” and “our” refer to QEMAT ALTAMAYOZ STATISTICAL SERVICES CONSULTANCIES CO. L.L.C. “You” and “your” refer to the person, company, organisation, or user accessing or using our services.

By accessing or using our services, creating an account, purchasing a product, subscribing to a service, using an AI tool, downloading materials, or engaging us for consultancy services, you agree to these Terms.

If you do not agree to these Terms, you must not use our services.

  1. Scope of these Terms

These Terms apply to:

our website at https://qematt.com/;
all current and future subdomains operated under qematt.com;
AI tools, chatbots, AI assistants, automation tools, and document-analysis tools;
SaaS products, dashboards, client portals, and workspaces;
online courses, learning products, webinars, and training materials;
digital downloads, templates, guides, reports, PDFs, and resources;
consultancy, advisory, training, implementation, AI transformation, HSE, ISO, environmental, quality, statistical, and related professional services;
subscriptions, memberships, paid access, free trials, beta access, pilot access, and demo access;
future APIs, integrations, mobile applications, software products, and marketplace offerings.

Some services may also be subject to additional product-specific terms, order forms, proposals, quotations, invoices, statements of work, service descriptions, data-processing terms, API terms, course rules, or platform rules. If there is a conflict between these Terms and a product-specific agreement, the product-specific agreement will apply only to the relevant product or service.

  1. Eligibility and age requirements

Our services are mainly intended for business, professional, educational, consultancy, and adult users aged 18 or older.

Users aged 13–17 may use educational tools only with appropriate parent, guardian, school, or organisational supervision.

Our services are not directed to children under 13. Users under 13 may not create accounts, purchase services, upload files, submit personal data, or use paid services.

If you use our services on behalf of a company, organisation, client, employer, school, or other entity, you confirm that you have authority to act on behalf of that entity and to bind that entity to these Terms.

  1. User accounts and account security

Some services may require an account, login, subscription, workspace, client portal, course account, paid access link, or password-protected access.

You agree to:

provide accurate and current account information;
keep your login credentials confidential;
use strong passwords and reasonable account-security practices;
not share paid access unless expressly allowed;
notify us if you suspect unauthorised access;
be responsible for activity that occurs through your account.

For team, company, or organisational accounts, account administrators may invite users, manage access, assign roles, review subscription status, and control workspace activity depending on the product.

We may suspend or restrict accounts where we reasonably believe there is misuse, non-payment, security risk, unauthorised access, breach of these Terms, or unlawful activity.

  1. Services and product changes

We may modify, improve, suspend, discontinue, replace, rename, repackage, or update any service, feature, product, AI tool, chatbot, course, template, dashboard, integration, API, or digital product.

We may also change pricing, plan features, usage limits, supported file types, access methods, storage limits, export options, or available integrations.

Where practical, we may provide notice of material changes, but we do not guarantee that all features or services will remain available permanently.

  1. Payments

We may accept payments through online checkout, payment processors, WooCommerce checkout, bank transfer, invoice payment, or other payment methods introduced in the future.

You agree to pay all fees, charges, taxes, and payment obligations associated with your purchase, subscription, project, or order.

Prices may be shown in different currencies depending on the platform, payment provider, offer, country, or checkout process.

You are responsible for any bank fees, currency conversion fees, payment-provider charges, withholding taxes, VAT, sales taxes, or similar charges unless otherwise stated in writing.

We do not intentionally store full payment-card numbers where payments are processed by third-party payment providers.

  1. Subscriptions and auto-renewals

Some services may be offered as subscriptions, memberships, recurring access, SaaS plans, AI tool plans, chatbot access, course subscriptions, or future software plans.

If you purchase a recurring subscription, you authorise us or our payment providers to charge the applicable fees on a recurring basis according to the billing cycle shown at checkout, in the order form, or in the product-specific terms.

Unless cancelled before the renewal date, subscriptions may renew automatically.

You may cancel a subscription according to the cancellation method provided in the account settings, checkout platform, product-specific instructions, or by contacting us at voc@qematt.com.

Cancellation usually stops future renewals but does not automatically refund the current billing period unless required by law or expressly stated in product-specific terms.

If payment fails, we may suspend, restrict, downgrade, or terminate access to the relevant service.

  1. Free trials, beta access, pilot access, and demo access

We may offer free trials, free versions, beta access, pilot access, demo access, promotional access, or limited evaluation access.

Such access is provided for evaluation only and may be limited in duration, functionality, usage, storage, export options, support, or availability.

Beta features may contain errors, change without notice, produce unexpected results, or be discontinued.

You should not rely on beta, pilot, demo, or experimental features for critical business, legal, HSE, environmental, regulatory, safety-critical, operational, or compliance decisions without qualified human review.

We may convert free or trial access into paid access only where the applicable pricing, billing, and payment terms are disclosed before charging.

  1. Refunds and cancellations

Refund rights may differ depending on the product or service purchased. Product-specific refund terms, checkout terms, invoice terms, or written agreements may apply.

8.1 Digital downloads, templates, guidebooks, and downloadable materials

Digital downloads, templates, guidebooks, PDFs, toolkits, and similar downloadable materials are generally non-refundable once accessed, downloaded, delivered, or made available, unless required by law or unless there is a technical issue that we cannot reasonably resolve.

8.2 Online courses and learning products

Online course refunds may depend on the course-specific refund period, access status, completion level, promotional terms, and platform rules.

Refunds may be denied where the course has been substantially accessed, downloaded, completed, or consumed, unless required by law or expressly stated in product-specific terms.

8.3 AI chatbot access and AI tools

AI chatbot access, AI tool access, credit-based usage, paid prompts, AI analysis tools, or usage-based products are generally non-refundable once access has been activated or usage has started, unless required by law or unless the service materially fails and we cannot reasonably resolve the issue.

8.4 SaaS subscriptions

SaaS subscriptions may be cancelled according to the applicable cancellation process. Unless product-specific terms state otherwise, cancellation stops future billing but does not provide a refund for unused time in the current billing period.

8.5 Consultancy services

Consultancy, advisory, training, implementation, AI transformation, HSE, ISO, environmental, quality, statistical, or custom project fees are governed by the applicable proposal, quotation, invoice, contract, or statement of work.

Fees for work already performed, time reserved, deliverables prepared, meetings conducted, or milestones completed are generally non-refundable.

8.6 Custom AI, software, API, or automation work

Custom AI tools, software development, API work, automation workflows, dashboards, or bespoke deliverables may be governed by milestone-based payment and refund terms in a written agreement.

  1. Consultancy services

Consultancy, advisory, training, implementation, AI transformation, HSE, ISO, environmental, quality, statistical, software, or custom services may be governed by a separate proposal, quotation, invoice, contract, order form, or statement of work.

Such documents may define:

project scope;
deliverables;
timeline;
milestones;
fees and payment schedule;
client responsibilities;
assumptions and exclusions;
revision limits;
meeting limits;
confidentiality terms;
intellectual property use;
cancellation or rescheduling terms;
project-specific legal terms.

If there is a conflict between these Terms and a specific consultancy or project document, the specific project document will apply to that engagement.

Unless expressly stated in writing, consultancy services are advisory and do not guarantee a specific commercial, regulatory, audit, certification, legal, operational, financial, or safety outcome.

  1. AI tools, chatbots, and AI-generated outputs

Our services may include AI tools, chatbots, assistants, large language model interfaces, document-analysis tools, automation tools, workflow tools, and AI-generated outputs.

AI outputs may include text, summaries, analyses, recommendations, drafts, reports, checklists, training content, templates, classifications, comparisons, insights, or other generated materials.

AI outputs are provided for advisory, educational, analytical, drafting, productivity, and decision-support purposes only.

AI outputs may be inaccurate, incomplete, misleading, outdated, inconsistent, biased, unsuitable, or inappropriate for your specific situation.

You are responsible for reviewing, validating, editing, correcting, and approving AI outputs before using them.

You must not rely on AI outputs as the sole basis for legal, medical, financial, insurance, employment, regulatory, safety-critical, HSE-critical, environmental, operational, audit, certification, or high-risk decisions.

  1. AI hallucinations and professional review

AI systems can generate plausible but incorrect information, sometimes called hallucinations. They may also omit important facts, misinterpret uploaded documents, misunderstand context, or generate outputs that require expert correction.

You agree that:

AI outputs require human review;
AI outputs are not professional advice unless expressly provided as part of a separately agreed consultancy engagement;
AI outputs do not replace qualified legal, regulatory, technical, environmental, HSE, engineering, medical, financial, audit, certification, or management advice;
you are responsible for checking applicable laws, standards, regulations, company requirements, and professional obligations before using outputs;
you are responsible for the final decisions and actions taken based on outputs.

For HSE, ISO, environmental, quality, safety, training, audit, or compliance use cases, outputs must be reviewed by suitably competent persons before operational use.

  1. High-risk use restrictions

You must not use our services or AI outputs as the sole basis for:

final legal decisions;
employment decisions;
medical or health decisions;
financial or credit decisions;
insurance decisions;
regulatory submissions without expert review;
safety-critical decisions;
HSE-critical decisions;
emergency-response decisions;
environmental compliance decisions without competent review;
audit certification decisions;
decisions affecting legal rights or obligations of individuals;
decisions that may cause harm if inaccurate.

You must apply appropriate human oversight, professional review, risk assessment, and validation before using outputs in any high-risk context.

  1. User content and file uploads

You may submit, upload, transmit, or provide prompts, messages, files, documents, PDFs, Word files, spreadsheets, images, ISO documents, HSE documents, environmental records, audit evidence, incident reports, business data, training records, policies, procedures, or other materials through our services (“User Content”).

You retain ownership of your User Content.

You confirm that you have all rights, permissions, notices, consents, licences, legal bases, and authority needed to submit User Content to us and to allow us to process it under these Terms.

You must not upload content that:

you are not authorised to share;
violates confidentiality obligations;
infringes intellectual property rights;
violates privacy or data-protection rights;
contains unlawful content;
contains malware or harmful code;
contains unnecessary sensitive personal data;
contains unnecessary national ID, passport, biometric, medical, or financial data;
violates any applicable law, contract, regulation, or professional duty.

Where possible, you should anonymise, redact, minimise, or remove personal and sensitive information before uploading content.

  1. Licence to process User Content

By submitting User Content to our services, you grant Qematt a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, analyse, display, reproduce, and use the User Content only as reasonably necessary to:

provide the services;
generate requested AI outputs;
operate accounts, workspaces, and subscriptions;
deliver consultancy or project services;
provide support;
troubleshoot technical issues;
maintain security;
prevent misuse;
improve and develop services;
comply with legal obligations;
enforce these Terms.

This licence does not transfer ownership of your User Content to Qematt.

Qematt does not claim ownership of customer confidential documents, uploaded business files, or third-party materials submitted by users.

  1. Sensitive, employee, and third-party data

Our services are intended mainly for business, professional, HSE, ISO, environmental, quality, training, audit, consultancy, and educational use.

Users should not upload unnecessary sensitive personal data or employee-identifiable information.

If you upload employee data, contractor data, incident records, injury records, health-related information, audit evidence, workplace records, or third-party personal data, you are responsible for ensuring that:

you have authority to upload and process that data;
you have provided any required notices;
you have obtained any required consents or legal bases;
the upload complies with applicable privacy, employment, confidentiality, and data-protection laws;
the data is appropriate and necessary for the requested service.

B2B or enterprise customers may need a separate data-processing agreement before uploading sensitive employee, HSE, incident, or regulated data at scale.

  1. Ownership of Qematt intellectual property

Qematt and its licensors retain all rights, title, and interest in and to the services, including:

AI tools;
chatbot designs;
prompts and prompt structures;
workflows;
automation logic;
software;
dashboards;
templates;
frameworks;
methodologies;
training materials;
online courses;
videos;
guides;
PDFs;
toolkits;
reports;
documentation;
visual designs;
branding;
trademarks;
logos;
website content;
platform design;
consultancy methods;
know-how;
pre-existing intellectual property.

Except for the limited rights expressly granted to you, no rights are transferred to you.

You may not copy, resell, sublicense, distribute, reproduce, scrape, reverse engineer, extract, clone, modify, or create competing products based on Qematt materials unless expressly permitted in writing.

  1. Licence to use purchased materials

Subject to payment and compliance with these Terms, Qematt grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the services or materials you purchased for your permitted personal, professional, educational, internal business, or agreed commercial purposes.

Unless expressly allowed in writing, you may not:

resell Qematt materials;
share paid access publicly;
distribute course materials to unauthorised users;
remove copyright or branding notices;
repackage Qematt templates as your own product;
copy or sell Qematt prompts, frameworks, dashboards, or tools;
use Qematt materials to build a competing service;
publish private course, tool, or platform content externally.

  1. Commercial use of AI outputs

Subject to these Terms, you may use AI-generated outputs commercially, including in reports, policies, procedures, training materials, consultancy work, ISO documentation, HSE documents, internal business use, and related professional work.

However, you are responsible for:

reviewing and validating outputs;
editing and correcting outputs;
ensuring outputs are accurate and lawful;
checking that outputs do not infringe third-party rights;
ensuring outputs are suitable for the intended purpose;
obtaining competent professional review where needed;
complying with applicable laws, regulations, standards, and client requirements.

Qematt does not guarantee that AI outputs are unique, protectable by copyright, non-infringing, or suitable for exclusive ownership.

Similar or identical outputs may be generated for different users.

  1. Feedback

If you provide feedback, suggestions, ideas, comments, or recommendations about our services, you grant Qematt the right to use that feedback without restriction, compensation, or obligation to you.

We may use feedback to improve, develop, market, or modify our services.

This does not give Qematt ownership of your confidential business documents or uploaded User Content.

  1. Prohibited activities

You must not use our services to:

violate any law, regulation, contract, or third-party right;
engage in fraud, deception, impersonation, or misrepresentation;
upload malware, viruses, harmful code, or security threats;
attack, probe, scan, disrupt, overload, or interfere with systems;
scrape, crawl, harvest, or extract data without permission;
reverse engineer, copy, clone, or reproduce Qematt tools, prompts, workflows, software, or platform logic;
infringe intellectual property rights;
violate privacy or data-protection rights;
upload data you are not authorised to use;
generate spam, phishing, harassment, hate, abuse, or unlawful content;
generate instructions for harmful, dangerous, illegal, or unsafe activities;
bypass usage limits, payment controls, access controls, or security measures;
share paid access with unauthorised users;
abuse free trials, beta access, promotions, or demo access;
use outputs for final high-risk decisions without qualified human review;
damage Qematt’s reputation, systems, users, providers, or business operations.

We may investigate suspected violations and take appropriate action, including suspension, termination, deletion of content, restriction of access, or reporting to relevant authorities where legally required or appropriate.

  1. Fair use, usage limits, and rate limits

We may apply fair-use rules, rate limits, usage caps, storage limits, upload limits, export limits, API limits, message limits, credit limits, or abuse-prevention controls.

These limits may vary by product, subscription plan, user type, promotional offer, beta programme, or technical requirement.

We may modify limits where reasonably necessary to manage cost, performance, security, availability, abuse prevention, or product integrity.

Excessive, automated, abusive, or unreasonable usage may result in throttling, restriction, suspension, additional charges, plan upgrade requirements, or termination.

  1. API access

We may offer API access in the future.

API access may be subject to separate API terms, documentation, authentication requirements, keys, credentials, rate limits, monitoring, usage restrictions, pricing, and technical rules.

You must keep API keys and credentials secure.

You must not share API keys publicly, bypass rate limits, misuse API access, overload systems, or use APIs for unlawful, harmful, infringing, or abusive purposes.

We may suspend, rotate, revoke, or limit API keys where needed for security, misuse prevention, payment issues, technical stability, or breach of these Terms.

  1. Third-party platforms and integrations

Our services may depend on third-party providers, including payment processors, hosting providers, cloud providers, AI model providers, chatbot platforms, learning platforms, analytics providers, automation tools, communication tools, marketplaces, partner platforms, and other external service providers.

Third-party services may be subject to their own terms, privacy policies, security practices, availability, limitations, and fees.

We are not responsible for third-party services, outages, errors, security incidents, policy changes, pricing changes, or discontinued features, except where required by law.

Your use of third-party platforms may require you to comply with those third-party terms.

  1. Service availability

We will make reasonable efforts to keep our services available and functional.

However, we do not guarantee that services will be uninterrupted, error-free, secure, available 24/7, or free from downtime.

Services may be unavailable due to maintenance, updates, outages, cyber incidents, third-party failures, AI provider issues, payment provider issues, hosting issues, cloud issues, internet disruptions, force majeure events, or other circumstances.

Unless a separate written service-level agreement applies, we do not provide guaranteed uptime, response times, recovery times, or availability commitments.

  1. Support

Support may be provided through email, contact forms, WhatsApp, LinkedIn messages, platform messages, account messages, or other channels we make available.

We will make reasonable efforts to respond to support requests, but we do not guarantee a specific response time, resolution time, support channel, or support availability unless stated in a product-specific plan, proposal, service agreement, or service-level agreement.

Support does not include free consultancy, customisation, legal advice, regulatory advice, technical implementation, data cleaning, or project work unless expressly agreed.

  1. Confidentiality

Each party may receive non-public information from the other party, including business documents, uploaded files, project information, technical information, pricing, proposals, methods, tools, platform information, customer information, or confidential communications.

Each party agrees to use reasonable care to protect the other party’s confidential information and to use it only for the purpose of the relevant service, project, account, or business relationship.

Confidentiality obligations do not apply to information that:

is publicly available without breach;
was already known lawfully;
is independently developed without using confidential information;
is lawfully received from another source;
must be disclosed by law, court order, regulator, or government authority.

Users must keep Qematt’s non-public tools, prompts, workflows, course materials, methods, platform information, and business information confidential.

Qematt will treat non-public customer business documents and uploaded files as confidential, subject to these Terms, the Privacy Policy, applicable product terms, and legal requirements.

  1. Privacy and data protection

Your use of our services is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect personal data and customer content.

By using our services, you acknowledge that data may be processed in accordance with the Privacy Policy and any applicable product-specific privacy notice or data-processing agreement.

For B2B customers, a separate data-processing agreement may be required where Qematt processes personal data on behalf of the customer, especially where employee, HSE, incident, health, audit, or sensitive data is involved.

  1. Account suspension and termination

We may suspend, restrict, or terminate your access to accounts, subscriptions, AI tools, SaaS products, courses, digital products, APIs, workspaces, or services if:

you breach these Terms;
you fail to pay fees;
your payment is disputed, reversed, declined, or suspected of fraud;
you misuse the services;
you abuse free trials, demos, promotions, or beta access;
you upload unlawful, harmful, infringing, or unauthorised content;
you create security, privacy, legal, technical, or reputational risk;
you violate intellectual property rights;
you violate privacy or data-protection rights;
you interfere with service operation;
you harm Qematt, other users, third parties, or service providers;
we are required to do so by law, regulation, court order, or service-provider requirement.

Where practical, we may provide notice before suspension or termination. However, we may act immediately where there is serious risk, unlawful conduct, payment fraud, security risk, misuse, or potential harm.

  1. Effects of termination

If your account, subscription, or access is cancelled, suspended, or terminated:

your right to access the relevant services ends;
you may lose access to content, files, outputs, account data, course materials, dashboards, or workspaces;
unpaid fees remain due;
we may retain or delete data according to the Privacy Policy, legal requirements, backup practices, business records, security needs, and legitimate interests;
provisions that by nature should survive termination will continue to apply.

Surviving provisions include intellectual property, confidentiality, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions intended to survive.

  1. Disclaimers

To the maximum extent permitted by applicable law, our services are provided “as is” and “as available.”

We do not guarantee that:

services will be uninterrupted;
services will be error-free;
AI outputs will be accurate, complete, current, or suitable;
uploaded files will be interpreted correctly;
results will meet your expectations;
defects will be corrected immediately;
services will be compatible with every system, device, browser, workflow, or business process;
services will produce a specific legal, regulatory, audit, HSE, environmental, commercial, financial, operational, or certification outcome.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and course of performance, to the extent permitted by law.

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

  1. Limitation of liability

To the maximum extent permitted by applicable law, Qematt will not be liable for:

indirect damages;
incidental damages;
special damages;
consequential damages;
punitive damages;
loss of profit;
loss of revenue;
loss of business opportunity;
loss of goodwill;
loss of data;
business interruption;
system downtime;
inaccurate AI outputs;
reliance on unverified outputs;
third-party service failures;
unauthorised use caused by your failure to secure your account.

For paid services, Qematt’s total liability for any claim relating to a specific service will be limited to the fees you paid to Qematt for that specific service during the three months immediately before the event giving rise to the claim.

For free services, beta access, demo access, pilot access, or unpaid services, Qematt’s liability will be limited to the maximum extent permitted by law.

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Qematt, its owner, managers, employees, contractors, advisers, service providers, partners, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:

your use or misuse of the services;
your breach of these Terms;
your User Content;
your uploaded files or data;
your violation of law;
your violation of third-party rights;
your infringement of intellectual property rights;
your violation of privacy or data-protection rights;
your unauthorised use of employee, client, contractor, or third-party data;
your reliance on AI outputs without proper review;
your use of outputs in high-risk contexts without competent human oversight.

We may control the defence of any claim, and you agree to cooperate reasonably with us.

  1. Force majeure

We will not be liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, civil unrest, labour disputes, government actions, internet failures, cyberattacks, service-provider outages, AI provider outages, cloud failures, payment-provider failures, power outages, pandemics, or other events outside our reasonable control.

  1. Changes to these Terms

We may update these Terms from time to time.

When we update them, we will revise the “Last Updated” date. For material changes, we may provide reasonable notice through the website, account dashboard, email, checkout page, or other appropriate communication channel.

Your continued use of the services after updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the services and, where applicable, cancel your subscription.

  1. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, as applicable in Dubai, without regard to conflict-of-law principles.

Before starting formal legal proceedings, the parties agree to first attempt to resolve disputes through good-faith negotiation.

If a dispute cannot be resolved through good-faith negotiation, the courts of the United Arab Emirates will have jurisdiction, unless a product-specific written agreement states otherwise.

Nothing prevents Qematt from seeking urgent injunctive or protective relief where necessary to protect intellectual property, confidential information, systems, users, or business operations.

  1. General terms

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations as part of a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction.

These Terms, together with any product-specific terms, Privacy Policy, order forms, proposals, invoices, statements of work, and applicable policies, form the agreement between you and Qematt regarding the relevant services.

  1. تواصل معنا

For questions about these Terms, contact us at:

QEMAT ALTAMAYOZ STATISTICAL SERVICES CONSULTANCIES CO. L.L.C
Dubai, United Arab Emirates
Email: voc@qematt.com

Attorney review flags

Before publishing, ask a licensed UAE lawyer to review these areas:

Refunds and consumer rights
Especially for digital products, online courses, and UAE/GCC consumer sales.
Auto-renewal billing
Important if subscriptions renew automatically.
Jurisdiction wording
Confirm whether you want Dubai Courts, UAE courts generally, DIFC Courts, arbitration, or another mechanism.
Liability cap
The 3-month cap is commercially protective, but enforceability depends on the transaction type and applicable law.
AI high-risk limitation
Especially for HSE, ISO, environmental, audit, and safety-critical outputs.
B2B employee data
A DPA is recommended before enterprise clients upload employee or incident records.
Arabic consumer information
Review if selling directly to UAE consumers at scale.
AI-specific compliance observations

Your Terms now clearly state that:

AI outputs are advisory and decision-support only.
AI outputs may contain errors or hallucinations.
Users must verify outputs.
High-risk use requires competent human review.
Qematt does not guarantee outcomes.
Users may use outputs commercially, but at their own responsibility.
Users keep ownership of uploaded content.
Qematt keeps ownership of its tools, prompts, frameworks, and methods.

This is the right structure for AI products in HSE, ISO, environmental, consultancy, and SaaS contexts.

Suggested additional legal documents

Create these next:

AI Disclaimer / AI Use Policy
Refund and Cancellation Policy
Cookie Policy
Data Processing Agreement
Acceptable Use Policy
Service Level Agreement
Subprocessor / Third-Party Provider Notice
Product-Specific SaaS Addendum
API Terms
Consultancy Statement of Work Template
Suggested next legal/compliance actions
Publish the Terms at:
https://qematt.com/terms-of-service
Link the Terms in the website footer, checkout pages, chatbot access pages, course pages, and SaaS sign-up pages.
Add a checkbox at checkout:
“I agree to the Terms of Service and Privacy Policy.”
Add a short AI warning near chatbot/tool use:
“AI outputs may be inaccurate. Review and validate before use.”
Add a file-upload warning:
“Do not upload unnecessary personal, medical, employee-identifiable, national ID, or sensitive information.”
Create product-specific terms for each major AI product or SaaS tool.
Ask a UAE lawyer to review before launching paid subscriptions at scale.